1) When will I get my Grab Bag order?
The team is working around the clock to ensure all grab bags ship within 1 – 3 weeks. Once in transit, packages should arrive within 3-5 business days. If you have not received your order after 4 weeks from purchase, please contact our service team at firstname.lastname@example.org.
2) Is tracking available?
No. Due to the high volume of Grab Bag orders received and in order to expedite the shipping process, we are unable to provide tracking on individual orders. Rest assured your order will ship within 1 – 3 weeks and once shipped should arrive within 3-5 business days.
3) The Postal Service charged additional postage on my Grab Bag.
We are here to make it right! Take a picture of the package/receipt and reach out to our service team right away. We will get it straightened out.
4) Can I update my address?
No. Due to the high volume of Grab Bag orders received and how many orders are shipping each day, we are unable to edit address information on individual orders. If there is no one available at the current address to forward this item to you then you can contact the post office to see if you can have this package forwarded.
5) Can I return my Grab Bag for a refund?
No. As stated on the Grab Bag website, due to the volume of orders received we are unable to accommodate cancellations, returns, or refunds.
6) Can I still purchase a Grab Bag?
No. JLab’s Grab Bag Promotion has ended at this time. We love this promotion and extending great deals to our fans and there are more Grab Bag specials to come!
Please sign up for an account on JLabAudio.com or like us on Facebook to be notified when the next Grab Bag will take place.
7) I did not receive all my Grab Bag items. How do I resolve this?
The JLab Grab Bag consists of one product per Grab Bag and to ensure that multiple Grab Bags make it to their destination they may be shipped together in one package. For instance, if you purchased 1 Grab Bags you should receive 1 JLab products.
If the amount of products you received differs from the amount of Grab Bags you ordered, please contact our service team to confirm what items you received and your order information so we can work towards a prompt resolution.
Why was I charged shipping for each Grab Bag?
The $2.50 fee charged is including shipping and handling charges per each Grab Bag and orders under the same name may be packaged together to ensure the arrival of each item as shipping separately leaves more risk for an individual item to be lost in transit.
9) Did I receive refurbished earbuds?
No. None of the Grab Bags contain refurbished earbuds or used items. Some of the Grab Bags may contain replacement items, which is brand new product in different packaging.
Shop JLab this season on Amazon.com and enter to win the ultimate JLab Prize Pack!
JLab Prize Pack Includes:
The Crasher, Portable Bluetooth Speaker
EPIC, Earbuds ReImagined
VOLT, Portable Power Pack
INTRO, On-Ear Headphones
GO Bluetooth, Wireless Sport Headphones
1. Shop JLab now through Friday, December 20th on Amazon.com
2. Send your final receipt from Amazon (any JLab product) to email@example.com
3. Automatically be entered to win the ultimate JLab Prize Pack!
1. ELIGIBILITY The JLab Rockin’ Holiday Giveaway is open to legal residents of the fifty (50) United States and the District of Columbia who are at least eighteen (18) years old at the time of entry. Employees and directors of JLab, its advertising and promotion agencies, the Contest judges and its legal advisors, and the immediate family (parent, child, sibling and spouse of each) or members of the households of such employees and directors (those who have lived in the same household for at least three of the 12 months preceding the applicable Contest Period) are not eligible. The Contest is subject to federal, state, and local law and regulations. Void where prohibited or restricted by law.
2. Sponsor The Sweepstakes is sponsored by JLab Audio, located at 340 Piazza D’Oro Way Suite 203, Oceanside, California 92056.
3. Agreement to Official Rules Participation in the Sweepstakes constitutes entrants full and unconditional agreement to and acceptance of these Official Rules and the decisions of the Sponsor, which are final and binding. Winning a prize is contingent upon being compliant with these Official Rules and fulfilling all other requirements set forth herein.
4. Contest Period The Contest begins on November 21, 2013 at 12:00am PST and end on December 20, 2013 at 11:59pm PST. Entries that are submitted before or after the Contest Period will be disqualified. Submission will be accepted for the duration of the Contest using any of the following methods: E-Mail Submission.
5. How to Enter Online E-Mail Submission: This method of entry will be available by submitting an Amazon.com receipt containing proof of purchase of a JLab product on or between the dates of November 21, 2013 and December 20, 2013. To enter participants must e-mail receipt to Holiday@JLabAudio.com.
6. Prize Drawing On or about December 26, 2013, JLab will select potential winners in a random drawing from among all eligible entries received. The odds of being selected depend on the number of entries received. The Sponsor will attempt to notify the potential winner via email on or about December 26, 2013. If the potential winner cannot be contacted with five (5) days after the date of the first attempt to contact him/her, the Sponsor may select an alternate potential winner in his/her place at random from the remaining non-winning, eligible entries. Winners will be asked to submit pictures with winning products and completely waves all rights to said images allowing JLab to use them in any marketing materials that we choose, including web, social, print, email.
JLab may have multiple Contests running simultaneously. Each Contest has an individual begin and end time, which will be shown on each Contests separate page.
5. PRIZES Grand Prize (1)- JLab Holiday Prize Pack
6. GENERAL CONDITIONS JLab reserves the right, at its sole discretion, to disqualify any individual it finds, in its sole discretion, to be tampering with the entry process or the operation of the Contest or the Website; to be in violation of the User Agreement of the Website; to be acting in violation of these Official Rules; to be acting in a unethical or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person, as determined by Helium at its sole discretion.
Any use of cartel, robotic, automatic, macro, programmed or like entry methods will void all such entries by such methods and persons using any such methods will be disqualified.
If for any reason this Contest is not capable of being conducted as planned due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which, in the sole opinion of JLab, corrupt or affect the administration, security, fairness, integrity, or proper conduct of this Contest, JLab reserves the right to cancel, terminate, modify or suspend the Contest. If the Contest is terminated due to tampering or technical difficulties prior to its expiration date, notice will be posted on JLab’s website at http://www.jlabaudio.com
ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, JLAB RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM THOSE RESPONSIBLE TO THE FULLEST EXTENT PERMITTED BY LAW.
7. LIMITATIONS OF LIABILITY JLAB IS NOT RESPONSIBLE FOR LATE, LOST, ILLEGIBLE, MISDIRECTED ENTRIES, AND JLAB DOES NOT ASSUME RESPONSIBILITY FOR ANY ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMMUNICATIONS LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO ITS WEBSITES. JLAB IS NOT RESPONSIBLE FOR ANY PROBLEMS OR TECHNICAL MALFUNCTION OF ANY TELEPHONE NETWORK OR TELEPHONE LINES, COMPUTER ON-LINE SYSTEMS, SERVERS,COMPUTER EQUIPMENT, SOFTWARE, FAILURE OF ANY E-MAIL OR ENTRY TO BE RECEIVED BY JLAB ON ACCOUNT OF TECHNICAL PROBLEMS, HUMAN ERROR OR TRAFFIC CONGESTION ON THE INTERNET OR AT ANY WEBSITE, OR ANY COMBINATION THEREOF. JLAB IS NOT RESPONSIBLE FOR ANY INCORRECT OR INACCURATE CAPTURE OF INFORMATION OR THE FAILURE TO CAPTURE SUCH INFORMATION, WHETHER CAUSED BY WEBSITE USERS, TAMPERING OR HACKING, OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR UTILIZED IN THE CONTEST. JLAB IS NOT RESPONSIBLE FOR INJURY OR DAMAGE TO PARTICIPANTSÕ OR TO ANY OTHER PERSONÕS COMPUTER RELATED TO OR RESULTING FROM PARTICIPATING IN THIS CONTEST OR DOWNLOADING MATERIALS FROM OR USE OF THE WEBSITE. IN NO EVENT WILL JLAB, ITS DISTRIBUTORS, AFFILIATES, SUBSIDIARIES, VENDORS, ADVERTISING AGENCIES AND PROMOTION AGENCIES AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES OR AGENTS, BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR PARTICIPATION IN THIS CONTEST, ACCESS TO AND USE OF THE WEBSITE OR THE DOWNLOADING FROM AND/OR PRINTING MATERIAL DOWNLOADED FROM THE WEBSITE. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE WEBSITE AND IN THIS CONTEST IS PROVIDED ÒAS ISÓ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON- INFRINGEMENT. SOMEJURISDICTIONS MAY NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OREXCLUSION OF IMPLIED WARRANTIES SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS
8. Disputes Except where prohibited, each entrant agree that any and all disputes, claims and causes of action arising out of, or connected with, the Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Texas. All issues and questions concerning the construction, validity, interpretations and enforceability of these Official Rules, entrants rights and obligations, or the rights and obligation of the Sponsor in connection with the Sweepstakes, shall be governed by and construed in accordance with, the laws of Texas, without giving effect to any choice of law of conflict of law rules, which would cause the application of the laws of any jurisdiction other than Texas.
10. Winner List To request the name of the winner send a self-addressed, stamped envelope to 3402 Piazza D’ Oro Way Suite 230, Oceanside, CA 92056
JLab was proud to support the Carlsbad Education Foundation at their 13th Annual Carlsbad Golf Classic, October 24th. Congratulations to the ‘First Place Overall Tournament’ team representing Life Technologies and to the team representing Calavera Hills Elementary School who won the ‘Golden Club’ trophy!
The Carlsbad Educational Foundation (CEF) is a 501(c)(3) non-profit organization that provides private support for public education programs throughout the Carlsbad Unified School District. Since its founding in 1983, CEF has invested over$6 million in programs for CUSD students. CEF is the only organization in Carlsbad charged with raising district-wide support for every school and student in our elementary, middle and high schools.
CEF’s impact on CUSD students and the community is unmistakable.
Every day, thousands of students are participating in CEF-funded programs.
Every week, individual, corporate and foundation contributors are supporting CEF’s mission.
Every month, CEF is engaged in activities at schools and events throughout the community to raise support for vital programs.
And every year, CEF continues to grow with new and expanded educational programs that impact and empower local students.
To learn more please visit http://www.carlsbaded.org
The INTRO On-Ear Headphone is here! Now available for only $24.99
Meet your new lifestyle.
Rock-star comfort. Without the hassle of touring.
JLab’s pillow-soft headband features Eco LeatherTM and Cloud FoamTM cushions for ultimate comfort — without the rock-star price tag. The smooth-sliding metal adjustments and feather-light build give you the long-lasting, all-day comfort your fleshy audio holes require. Yes, those are your ears.
Drop that beat.
JLab’s INTRO uses C3TM technology to deliver clean, crisp sound no matter your flavor of music. Immerse yourself in the beat with vibrant highs and song-defining mids — all delivered through pristine, high-performance 40-mm drivers.
Got that swag.
No matter your 20, you’ve got to look the part. Showing off with a rubberized paint finish and custom hand-stitching, the INTRO reinvents your style. We’ve even dropped in a one-of-a-kind, cross-triangle design and a super-fly embossed logo. Do work. Look good.
Untangle your world.
Free yourself of annoying tie-ups and unwelcomed knots. JLab’s flat, tangle-free cable is the perfect complement to super-soft comfort. Featuring a gold-plated jack, universal mic and built-in track control, it’s all you need to keep your flow.
Our 360-degree rotating cups make it easy to stow away your cans when on the move. The feather-light build and custom-designed hinges make them the perfect companion for the train, bus, airplane or, yes, even the couch.
In the Details
•Features C3TM (Crystal Clear Clarity) Technology
•Plush, Cross-Stitched Headband with Eco LeatherTM
•Adjustable, Industrial-Grade Hinges
•45-Degree, Gold-Plated 3.5-mm Jack
•360-Degree Rotating Cups for Easy Storage or Travel
•JLab’s World-Class Service and One-Year Warranty