Grab Bag FAQ

On April 10, 2014, in Blog Posts, by JLab

1) When will I get my Grab Bag order?

The team is working around the clock to ensure all grab bags ship within 1 – 3 weeks.  Once in transit, packages should arrive within 3-5 business days. If you have not received your order after 4 weeks from purchase, please contact our service team at service@jlabaudio.com.

 

2) Is tracking available?

No. Due to the high volume of Grab Bag orders received and in order to expedite the shipping process, we are unable to provide tracking on individual orders. Rest assured your order will ship within 1 – 3 weeks and once shipped should arrive within 3-5 business days.

 

3) The Postal Service charged additional postage on my Grab Bag.

We are here to make it right! Take a picture of the package/receipt and reach out to our service team right away.  We will get it straightened out.

 

4) Can I update my address?

No.  Due to the high volume of Grab Bag orders received and how many orders are shipping each day, we are unable to edit address information on individual orders.  If there is no one available at the current address to forward this item to you then you can contact the post office to see if you can have this package forwarded.

 

5) Can I return my Grab Bag for a refund?

No.  As stated on the Grab Bag website, due to the volume of orders received we are unable to accommodate cancellations, returns, or refunds.

 

6) Can I still purchase a Grab Bag?

No.  JLab’s Grab Bag Promotion has ended at this time.  We love this promotion and extending great deals to our fans and there are more Grab Bag specials to come!

Please sign up for an account on JLabAudio.com or like us on Facebook to be notified when the next Grab Bag will take place.

 

7) I did not receive all my Grab Bag items.  How do I resolve this?

The JLab Grab Bag consists of one product per Grab Bag and to ensure that multiple Grab Bags make it to their destination they may be shipped together in one package.  For instance, if you purchased 1 Grab Bags you should receive 1 JLab products.

If the amount of products you received differs from the amount of Grab Bags you ordered, please contact our service team to confirm what items you received and your order information so we can work towards a prompt resolution.

 

8) Why was I charged shipping for each Grab Bag?

The $2.50 fee charged is including shipping and handling charges per each Grab Bag and orders under the same name may be packaged together to ensure the arrival of each item as shipping separately leaves more risk for an individual item to be lost in transit.

 

9) Did I receive refurbished earbuds?

No. None of the Grab Bags contain refurbished earbuds or used items. Some of the Grab Bags may contain replacement items, which is brand new product in different packaging.

 

 

EPIC GOLD Earbuds

Introducing EPIC Glitter Gold/Cloud

8 Years. 1 EPIC pair of earbuds.
That’s right. The EPIC is the result of eight years of engineering, research and design. They’re the new bad boy of sound — and they were created directly from customer feedback, reviews and industry know-how.

1,000 ways to rock. Comfortably.
We straight ran out of ways to make old technology comfortable. So, we got innovative. Introducing Cush Fins™, the revolutionary earbud system that guarantees a perfect fit and ear-lapping comfort. Coupled with seven gel tips, Cush Fins™ give you 1,000-plus formulas to fine-tune your listening setup. Whoa, this is big.

Sound not forgotten.
Just because they’re comfortable doesn’t mean they won’t rattle your globe. The EPIC uses C3™ technology to deliver clean, crisp sound no matter your flavor of music. Drench your ears in vibrant highs and song-defining mids — all delivered through JLab’s high-performance 13-mm drivers, the largest driver we’ve ever packed into an earbud!

Built to Last
Did we get carried away? Perhaps. But how epic would these earbuds be if they weren’t built to last? Featuring a universal mic and simple track control, the flat, tangle-free cable offers additional strength when things get messy. Seriously, we tested these during a death match with a cobra, puma and liger. OK, no, we didn’t. But they’re pretty dang strong.

In the Details

  • Features Massive 13mm C3™  (Crystal Clear Clarity) Drivers
  • Includes 4 Sizes Revolutionary Cush Fins™ and 6 Gel Tips
  • Custom Zippered Travel Case
  • Universal Mic & Easy-to-Use Track Control

JLab’s World-Class Service & One-Year Warranty

EPIC Gold Earbuds

Pre-Order Now- http://www.jlabaudio.com/Products/Earbuds-with-Mic/Epic/896

 

 

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Check out the new movie Ride Along, starring Kevin Hart and Ice Cube and you may see some familiar cans…

Ride Along Pink Headphones

 

Ben Barber aka Kevin Hart rocks the Passionfruit Pink/ Grigio Grey  Bombora’s

Find the Perfect FIT

On December 17, 2013, in Blog Posts, by JLab

Searching for the perfect FIT for your earbuds? Check out this short video and learn how to create the ultimate custom fit sport earbud.

FIT, Sport Earbuds now available on www.Amazon.com

Perfect FIT Earbuds

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JLab’s Rockin’ Holiday Giveaway

On November 20, 2013, in Blog Posts, by JLab

Shop JLab this season on Amazon.com and enter to win the ultimate JLab Prize Pack!

JLab Prize Pack Includes:
The Crasher, Portable Bluetooth Speaker
EPIC, Earbuds ReImagined
VOLT, Portable Power Pack
INTRO, On-Ear Headphones
GO Bluetooth, Wireless Sport Headphones

To Enter:
1. Shop JLab now through Friday, December 20th on Amazon.com
2. Send your final receipt from Amazon (any JLab product) to holiday@jlabaudio.com
3. Automatically be entered to win the ultimate JLab Prize Pack!

Happy Holidays!
JLab

OFFICIAL RULES:
1. ELIGIBILITY The JLab Rockin’ Holiday Giveaway is open to legal residents of the fifty (50) United States and the District of Columbia who are at least eighteen (18) years old at the time of entry. Employees and directors of JLab, its advertising and promotion agencies, the Contest judges and its legal advisors, and the immediate family (parent, child, sibling and spouse of each) or members of the households of such employees and directors (those who have lived in the same household for at least three of the 12 months preceding the applicable Contest Period) are not eligible. The Contest is subject to federal, state, and local law and regulations. Void where prohibited or restricted by law.
2. Sponsor The Sweepstakes is sponsored by JLab Audio, located at 340 Piazza D’Oro Way Suite 203, Oceanside, California 92056.
3. Agreement to Official Rules Participation in the Sweepstakes constitutes entrants full and unconditional agreement to and acceptance of these Official Rules and the decisions of the Sponsor, which are final and binding. Winning a prize is contingent upon being compliant with these Official Rules and fulfilling all other requirements set forth herein.
4. Contest Period The Contest begins on November 21, 2013 at 12:00am PST and end on December 20, 2013 at 11:59pm PST. Entries that are submitted before or after the Contest Period will be disqualified. Submission will be accepted for the duration of the Contest using any of the following methods: E-Mail Submission.
5. How to Enter Online E-Mail Submission: This method of entry will be available by submitting an Amazon.com receipt containing proof of purchase of a JLab product on or between the dates of November 21, 2013 and December 20, 2013. To enter participants must e-mail receipt to Holiday@JLabAudio.com.
6. Prize Drawing On or about December 26, 2013, JLab will select potential winners in a random drawing from among all eligible entries received. The odds of being selected depend on the number of entries received. The Sponsor will attempt to notify the potential winner via email on or about December 26, 2013. If the potential winner cannot be contacted with five (5) days after the date of the first attempt to contact him/her, the Sponsor may select an alternate potential winner in his/her place at random from the remaining non-winning, eligible entries. Winners will be asked to submit pictures with winning products and completely waves all rights to said images allowing JLab to use them in any marketing materials that we choose, including web, social, print, email.
JLab may have multiple Contests running simultaneously. Each Contest has an individual begin and end time, which will be shown on each Contests separate page.
5. PRIZES Grand Prize (1)- JLab Holiday Prize Pack
6. GENERAL CONDITIONS JLab reserves the right, at its sole discretion, to disqualify any individual it finds, in its sole discretion, to be tampering with the entry process or the operation of the Contest or the Website; to be in violation of the User Agreement of the Website; to be acting in violation of these Official Rules; to be acting in a unethical or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person, as determined by Helium at its sole discretion.
Any use of cartel, robotic, automatic, macro, programmed or like entry methods will void all such entries by such methods and persons using any such methods will be disqualified.
If for any reason this Contest is not capable of being conducted as planned due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which, in the sole opinion of JLab, corrupt or affect the administration, security, fairness, integrity, or proper conduct of this Contest, JLab reserves the right to cancel, terminate, modify or suspend the Contest. If the Contest is terminated due to tampering or technical difficulties prior to its expiration date, notice will be posted on JLab’s website at http://www.jlabaudio.com
ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, JLAB RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM THOSE RESPONSIBLE TO THE FULLEST EXTENT PERMITTED BY LAW.
7. LIMITATIONS OF LIABILITY JLAB IS NOT RESPONSIBLE FOR LATE, LOST, ILLEGIBLE, MISDIRECTED ENTRIES, AND JLAB DOES NOT ASSUME RESPONSIBILITY FOR ANY ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMMUNICATIONS LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO ITS WEBSITES. JLAB IS NOT RESPONSIBLE FOR ANY PROBLEMS OR TECHNICAL MALFUNCTION OF ANY TELEPHONE NETWORK OR TELEPHONE LINES, COMPUTER ON-LINE SYSTEMS, SERVERS,COMPUTER EQUIPMENT, SOFTWARE, FAILURE OF ANY E-MAIL OR ENTRY TO BE RECEIVED BY JLAB ON ACCOUNT OF TECHNICAL PROBLEMS, HUMAN ERROR OR TRAFFIC CONGESTION ON THE INTERNET OR AT ANY WEBSITE, OR ANY COMBINATION THEREOF. JLAB IS NOT RESPONSIBLE FOR ANY INCORRECT OR INACCURATE CAPTURE OF INFORMATION OR THE FAILURE TO CAPTURE SUCH INFORMATION, WHETHER CAUSED BY WEBSITE USERS, TAMPERING OR HACKING, OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR UTILIZED IN THE CONTEST. JLAB IS NOT RESPONSIBLE FOR INJURY OR DAMAGE TO PARTICIPANTSÕ OR TO ANY OTHER PERSONÕS COMPUTER RELATED TO OR RESULTING FROM PARTICIPATING IN THIS CONTEST OR DOWNLOADING MATERIALS FROM OR USE OF THE WEBSITE. IN NO EVENT WILL JLAB, ITS DISTRIBUTORS, AFFILIATES, SUBSIDIARIES, VENDORS, ADVERTISING AGENCIES AND PROMOTION AGENCIES AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES OR AGENTS, BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR PARTICIPATION IN THIS CONTEST, ACCESS TO AND USE OF THE WEBSITE OR THE DOWNLOADING FROM AND/OR PRINTING MATERIAL DOWNLOADED FROM THE WEBSITE. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE WEBSITE AND IN THIS CONTEST IS PROVIDED ÒAS ISÓ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON- INFRINGEMENT. SOMEJURISDICTIONS MAY NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OREXCLUSION OF IMPLIED WARRANTIES SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS
8. Disputes Except where prohibited, each entrant agree that any and all disputes, claims and causes of action arising out of, or connected with, the Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Texas. All issues and questions concerning the construction, validity, interpretations and enforceability of these Official Rules, entrants rights and obligations, or the rights and obligation of the Sponsor in connection with the Sweepstakes, shall be governed by and construed in accordance with, the laws of Texas, without giving effect to any choice of law of conflict of law rules, which would cause the application of the laws of any jurisdiction other than Texas.
9. Privacy Information collected from entrants is subject to sponsor privacy policy.
10. Winner List To request the name of the winner send a self-addressed, stamped envelope to 3402 Piazza D’ Oro Way Suite 230, Oceanside, CA 92056

 

The EPIC Has Arrived!

On November 12, 2013, in Blog Posts, by JLab

EPIC, Earbuds ReImagined
Revolutionary Fit. Radical Sound.
EPIC Earbuds

8 Years. 1 EPIC pair of earbuds.
That’s right. The EPIC is the result of eight years of engineering, research and design. They’re the new bad boy of sound — and they were created directly from customer feedback, reviews and industry know-how.

1,000 ways to rock. Comfortably.
We straight ran out of ways to make old technology comfortable. So, we got innovative. Introducing Cush Fins™, the revolutionary earbud system that guarantees a perfect fit and ear-lapping comfort. Coupled with seven gel tips, Cush Fins give you 1,000-plus formulas to fine-tune your listening setup. Whoa, this is big.

Sound not forgotten.
Just because they’re comfortable doesn’t mean they won’t rattle your globe. The EPIC uses C3™ technology to deliver clean, crisp sound no matter your flavor of music. Drench your ears in vibrant highs and song-defining mids — all delivered through JLab’s high-performance 13-mm drivers, the largest driver we’ve ever packed into an earbud!

Strong as $*#@!
Did we get carried away? Perhaps. But how epic would these earbuds be if they weren’t built to last? Featuring a universal mic and simple track control, the flat, tangle-free cable offers additional strength when things get messy. Seriously, we tested these during a death match with a cobra, puma and liger. OK, no, we didn’t. But they’re pretty dang strong.

EPIC Earbud

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JLab was proud to support the Carlsbad Education Foundation at their 13th Annual Carlsbad Golf Classic, October 24th. Congratulations to the ‘First Place Overall Tournament’ team representing Life Technologies and to the team representing Calavera Hills Elementary School who won the ‘Golden Club’ trophy!

The Carlsbad Educational Foundation (CEF) is a 501(c)(3) non-profit organization that provides private support for public education programs throughout the Carlsbad Unified School District. Since its founding in 1983, CEF has invested over$6 million in programs for CUSD students. CEF is the only organization in Carlsbad charged with raising district-wide support for every school and student in our elementary, middle and high schools.

CEF’s impact on CUSD students and the community is unmistakable.

Every day, thousands of students are participating in CEF-funded programs.

Every week, individual, corporate and foundation contributors are supporting CEF’s mission.

Every month, CEF is engaged in activities at schools and events throughout the community to raise support for vital programs.

And every year, CEF continues to grow with new and expanded educational programs that impact and empower local students.

To learn more please visit http://www.carlsbaded.org

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JLab Headphone Challenge: INTRO VS BEATS

On October 17, 2013, in Blog Posts, by JLab

We put our INTRO Headphones ($24.99) ear to ear against Beats by Dre Solo HD ($199.99).

The Results:
JLab beats Beats in every way- sound, comfort and price.

INTRO vs Beats By Dre

 

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INTROducing Our Newest Edition

On October 1, 2013, in Blog Posts, by JLab

The INTRO On-Ear Headphone is here! Now available for only $24.99

INTRO

The INTRO
Meet your new lifestyle.

Rock-star comfort. Without the hassle of touring.
JLab’s pillow-soft headband features Eco LeatherTM and Cloud FoamTM cushions for ultimate comfort — without the rock-star price tag. The smooth-sliding metal adjustments and feather-light build give you the long-lasting, all-day comfort your fleshy audio holes require. Yes, those are your ears.

Drop that beat.
JLab’s INTRO uses C3TM technology to deliver clean, crisp sound no matter your flavor of music. Immerse yourself in the beat with vibrant highs and song-defining mids — all delivered through pristine, high-performance 40-mm drivers.

Got that swag.
No matter your 20, you’ve got to look the part. Showing off with a rubberized paint finish and custom hand-stitching, the INTRO reinvents your style. We’ve even dropped in a one-of-a-kind, cross-triangle design and a super-fly embossed logo. Do work. Look good.

Untangle your world.
Free yourself of annoying tie-ups and unwelcomed knots. JLab’s flat, tangle-free cable is the perfect complement to super-soft comfort. Featuring a gold-plated jack, universal mic and built-in track control, it’s all you need to keep your flow.

Get compact.
Our 360-degree rotating cups make it easy to stow away your cans when on the move. The feather-light build and custom-designed hinges make them the perfect companion for the train, bus, airplane or, yes, even the couch.

In the Details
•Features C3TM (Crystal Clear Clarity) Technology
•Plush, Cross-Stitched Headband with Eco LeatherTM
•Adjustable, Industrial-Grade Hinges
•45-Degree, Gold-Plated 3.5-mm Jack
•360-Degree Rotating Cups for Easy Storage or Travel
•JLab’s World-Class Service and One-Year Warranty

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GO Bluetooth
Freedom to Listen. Wherever You GO.

JLab GO Bluetooth Wireless Sport Headphones

A hands-free liberation — no matter what you’re into.

We’re shattering your old-school, wire-bound shackles to let you bask in the afterglow of pure audio freedom. Run, walk, bike, hike. Just GO.

Free yourself. Powered by Bluetooth 2.0 It’s the most advanced hands-free stereo headphone available, powered by the industry’s popular Bluetooth 2.0 standard. Connect any device — mobile, tablet, desktop and more — to wirelessly enjoy your music. Your way.

Control your Whoa. Volume control. Track control. Total control. Do everything you need right from GO. Yeah, whoa.

Yeah, it just fits. And what a feeling it is. Caress your globe with a wireless, wrap-around design for a light, comfortable and secure fit, regardless of size. That’s nice.

Sound logic. Brought to you by the sweet, full bass from JLab’s dynamic 13-millimeter drivers. They’re finely tuned to keep the music right. And you motivated.

We’re going streaming. Crystal-clear music streamed right from your favorite mobile apps. Seamless audio goodness straight from Pandora, Radio, Spotify, iHeartRadio, Songza and more.

GO long. Feel free to roam up to 30 feet away from your device. And with an integrated mic, you’ll stay connected without missing the beat. Or dropping that call.

In the Details

  • Pair of wireless GO Bluetooth sport headphones
  • Bluetooth 2.0 support for streaming audio from compatible mobile devices and MP3 players
  • Innovative wireless, wrap-around design
  • Up to five hours of playback time between charges
  • Includes seven tip sizes for a secure fit
  • Micro USB cable for easy charging
  • JLab’s World-Class Warranty & Service
  • Now available $49.99

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